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WiViTouch Warranty & Repair Service

WiVi Touch provides the following warranty on its products. The warranty period starts from the date when wivitouch first ships products to the customer.All the following warranty and repair service are suit for WiViTouch's standard and mass produced touch products.  For some special touch screen or other touch products which was customized or customers appointed, the warranty and repair service will follow by the contract between WiViTouch and customers.

Touchscreens
 
4wire resistive touch screen 1year
5wire resistive touch screen 1year
SAW touch screen 2 years
IR touch screen 1year
Dualtouch screen 1year
Multitouch screen 1year
Capacitive touch screen 1year
Surface capacitive 1year
Matrix touch screen 1year
 
Controllers 4wire,5wire touch controller 1 year
Controllers SAW touch controller 2 years
Touchmonitors Openframe 1 year
Desktop 1 year
   
Touch products Touch foil film 1 year
Touch products Touch whiteboard 1 year
Touch products Touch kiosk 1 year

Out of Warranty Repair Services Situation
 :


1. Customized products, free samples,customer appointed special products and special priced products are not eligible for Warranty Replacement.
2. WiViTouch is under no obligation to provide warranty and repair for wrongly ordered products.
3. WiViTouch is under NO obligation to provide warranty and repair for Physical damage(including but not limited to damages of communication cable on the touch panel, damages of transducers, touch products broken,controllers out of shape and to be pieces, depressed or cracked and so on).
4.WiViTouch is under NO obligation to provide warranty and repair for unauthorized disassembling repair or modification of the products.
5. WiViTouch is under NO obligation to provide warranty and repair for any defects caused by improper storage or unsuitable working environment (including but not limited to rust resulting from environmental humidification or any damages resulting from excessive working voltage etc.).
6.WiViTouch is under NO obligation to provide warranty and repair for any defects caused by abuse, misuse, improper operating of the products.
7.WiViTouch is under NO obligation to provide warranty and repair for damage or loss of WiViTouch products because of natural disaster (such as earthquake, fire or flood), social unrest or governmental polices etc.
8.WiViTouch is under NO obligation to provide warranty and repair for failure for providing a suitable operating environment including hardware and software.


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